We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner. Most frequently shipped to with estimated dates of arrival for your reference: Shipping Times: 10-37 Days
If you do not receive your order within 30 days of your order date, you will be refunded 10% back to your original payment method. If your order is not delivered within 60 days (DOES NOT APPLY DURING COVID-19) of your order date, we will offer you a full refund store credit AND you can keep the order when it arrives.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
If you refuse any shipments from www.toandme.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund. If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. To and Me does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.
Just a reminder that you will receive your order within 7-40 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
In some instances, delivery may be delayed depending on your country's customs. We and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as we does not cover additional customs fee charges. We are not responsible for applicable customs fees, import duties, taxes, or any other charges.
Each product will have an individual parcel with more than 1 products. *All shipping times exclude clearance/customs delays* ——
1. Where are you based?
We are based in Los Angeles, California, where trends and celebrities are created. We are always sourcing for the best products to bring to our customers. The products you see on our store are best sellers, products that are well liked by tens of thousands of customers.
2. How does shipping work?
To and Me is partnered directly with factories throughout China, the same country and the same cities that make for big brands This allows us to provide you with the absolute best value for the dollar.
Because the majority of our customers want the lowest prices, your order will be shipped directly from the factory via partnership with USPS (Royal Mail for the UK, Australia Post for Australia, Canada Post for Canada).
Your order will arrive in 3 weeks on average. Please do not panic if your order does not show up immediately because we value our customers and will do what is right.
We offer an awesome DELIVERY GUARANTEE. If you do not receive your order within 30 business days of your order date, you will be refunded 10% back to your original payment method. If your order is not delivered within 60 days (DOES NOT APPLY DURING COVID-19) of your order date, we will offer you a full refund store-credit AND you can keep the order when it arrives.
Currently, orders will be delayed due to COVID-19.
3. How do I track my order?
The postal system automatically assigns your order a tracking number once payment is processed. However, tracking may not be available until the factory picks, pack, and ships your order. This may take a few days before you can start tracking your order. If you still cannot track your order after 3 business days, please follow the instructions below.
4. Where are the rest of my items?
We strive to provide our customers with excellent value so we are partnered with multiple factories instead of a single mega factory that may not be specialized in the products we sell. Since we ship from factory, your order may be fulfilled by several factories, which means your items will arrive at different times.
5. Are you scammers?
We are proud to share that we have a healthy and longstanding relationship with our financial institution. We have very strict policies to follow in order continue accepting Visa, MasterCard and American Express. We've been in business for a while and have over 200,000 satisfied customers, or about 99.5%.
6. My package was returned back to To and Me. What do I do now?
f your package does not successfully deliver and is sent back to To and Me, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. To and Me does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
7. How do I track my order?
Please use our tracking order page down below:
8. Why do I have different tracking numbers?
There are different tracking numbers for each parcel that you order. We currently house our products both Domestically in the US and Internationally in China.
Whenever products are out of stock in the US, we will proceed to ship out of our International warehouse.
9. I still have questions
If you have a question about your order, please forward your order confirmation from To and Me to email@example.com. You must email this address to receive customer support; all other communication methods are not designed for customer support (e.g., Facebook/Instagram DMs).