Most commonly, couriers will mark packages as ‘returned to sender’ due to a possible issue with your address. If you see this status update on your tracking, please email us right away so that we may resend your order.
First, check with family and neighbors - many customers find they did receive their order. If you have double checked and still have not received your order, feel free to send us an email to firstname.lastname@example.org so we can make sure you receive your order.
In the case you would not like your package sent back or would not like a replacement for your item and would like a refund, we charge a restocking fee of $8.00 USD. The fee will be deducted from your order refund amount total.